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Railway Age 1993 August Customer Service goes igh tech
Railway Age 1993 August
128 pages
Contents
29 Customer service goes high-techBetter relationships with customers are a top marketing priority for railroads.
35 22nd Annual Car & Locomotive Repair Directory
95 NS's "Thoroughbred" innovatorsThe Innovative Research Group says it can save NS $40 million within five years.
97 LIRR's freight comebackWith volume up and costs down, freight is turning a profit on the Long Island.
103 Will railroads pay for quality?Quality problems are examined at Railway Age's second C&S conference.
107 Metro Link: Transportation plusA strong component of multimodalism is at the heart of the new St. Louis LRT.
111 A great gathering, not-so-great resultsA look at the Conference on Railroad Freight Transportation Research Needs.
113 High speed rail and the freight railroadsOperating high speed passenger trains on existing lines could enhance profitability.
16 Rail UpdateHow railroads are coping with Midwest flooding; GATX's TankTrainer; SP picks Ed Moyers; NZ Rail bought.
24 Transit UpdateICE: High speed on the Northeast Corridor; White House chooses FTA slots; Red Line gets extensions.
COMMENTARY
4 Inside
9 Lines on Labor
10 Financially Speaking
12 Watching Washington
128 In Transit
DEPARTMENTS
6 Industry Outlook
8 The Railway Market
110 100 Years Ago
110 150 Years Ago
116 People
117 Products
118 Meetings
119 Bookshelf
119 Letters
121 Advertisers Index/Ad Sales
122 Classified
127 Professional Directory
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