Railway Age 1987 April The architents of change

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Railway Age 1987 April The architents of change
 
Railway Age Magazine April 1987

Features
Architects of change:
31Trailer Train's
Raymond C. Burton, Jr.
TT's CEO sees his company's mission as "providing high-quality equipment in adequate quantities and managing it well"-and so far, it's "mission accomplished."
39 The Susquehannas amazing comeback
Only a few years out of bankruptcy, NYS&W has added mileage, more than tripled conventional tonnage, and captured double-stack traffic through a shrewd deal with Sea-Land.
43 BN: The story behind PHONE-TRACE
Burlington Northern's customer-information system combines sophisticated voice response equipment, provided by Voice Computer Technologies, with shipment tracing software.
45 Sales blitz,
Santa Fe style
ATSF's new Business Development Department is using a variety of marketing tools to spread the word about Quality Service Network trains. There's even a "free trial" offer in the kit.
48 Track recycling: A booming business
Old track never (or at least very seldom) dies. More and more, cost-conscious carriers, big and small, are recycling rail and other still-useful track materials.
55 Amtrak: The
head-end push
Amtrak continues to narrow the gap between revenues and expenses-and one reason is a mail-and-express business whose growth has been spurred by a new head-end fleet.
56 Automation
at the station
New rail transit systems have reaped huge benefits from automatic ticketing and collection equipment, and now some older systems are climbing on the bandwagon.


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