Quality Control in Rail Transportation RSMA 1964 Soft Cover Railway Systems and

Quality Control in Rail Transportation RSMA 1964 Soft Cover Railway Systems and

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Quality Control in Rail Transportation RSMA 1964 Soft Cover Railway Systems and
Quality Control in Rail Transportation RSMA 1964 Soft Cover Railway Systems and Management Association. Approx 85 pages
In recent months a perceptible change has occurred in the railroad industry. Tonnage and earnings are up, costs are under control. For the first time since World War II, the erosion of traffic is seemingly halted.
What has caused this change? No doubt several factors have, as usual, been at work. But the most important of these is, beyond question, a receptivity to new ideas, and a willingness to test their application to railroad problems. Marketing, scientific pricing, cost analysis, industrial engineering, were all practically unheard of on the railroads in 1945, yet all have made a significant contribution to the fundamental modernization which has taken place since then.
In at least one tremendous area, however, much remains for the rail carriers to do. That area is service. Until the railroads learn how to control in a systematic manner the quality of the service they provide, they can never be completely "customer-oriented," no matter how many price adjustments are made or specially designed cars purchased.
Let's be specific. Quality control aims to isolate the causes of inadequate service, and to provide measures and standards for correction and non-recurrence. Quality control aims to minimize certainly, and to eliminate if possible, a bill of particulars such as the following:
In December, we had a carload which had to be in the Port of New York before the anticipated dock strike. The railroad requested five days time. We gave them two weeks and the car missed the boat by two days.
In April, we shipped a carload to Missouri. Although the contents was loaded and tied down in a manner approved by a railroad inspector, it was "humped" en route, and a mangled mess arrived in Missouri.
In May, we were expecting two-carload rail shipment, containing a new machine tool. One car arrived, but the second car was lost. We couldn't unload the first car because the base of the tool was on the second car.

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