Norfolk Southern Thoroughbred Paces Employee Magazine Vol 4 #3 1996 April

Norfolk Southern Thoroughbred Paces Employee Magazine Vol 4 #3 1996 April

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Norfolk Southern Thoroughbred Paces Employee Magazine Vol 4 #3 1996 April
 
Norfolk Southern Thoroughbred Paces Employee Magazine Vol 4 #3 1996 April
In this Issue:
Special Report
Zeroing In On Injuries
Safety has been called `the engine that drives Norfolk Southern and the rail industry forward." But NS' safety process is only the vehicle on the company's journey. Each employee is responsible for its care and maintenance and for moving NS closer to its ultimate goal of zero injuriesPages 1-11
Features
Customers Say Service Improving
The final results of a customer satisfaction survey are in, and NS' approval rating has increased from 79 to 82 percent. Yet, there is work to be done. Customers give NS high marks on safety, customer sales and service and the timeliness of freight billing, but NS remains shy of its goal of 100 percent customer satisfaction.Pages 12-13
Departments
Quality Achievement Awards15
Forty-Years' Service15
Appointments15-16
Deaths16
Retirements16
Safety First16
Business WatchBack Cover

All pictures are of the actual item.  If this is a railroad item, this material is obsolete and no longer in use by the railroad.  Please email with questions. Publishers of Train Shed Cyclopedias and Stephans Railroad Directories. Large inventory of railroad books and magazines. Thank you for buying from us.

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