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Info Magazine Union Pacific System 1988 May Employee UP Centralization of Custom
Info Magazine Union Pacific System 1988 May Employee
Info is published monthly for the employees of the Union Pacific System. Cover:
Quality Operations Managers Tim Stauder, left, and Keith Kearns handle customer concerns at the NCSC. Story page 10. Photo by Tony Schanuel.
Contents
4 News Briefs
Business Gauge and other railroad
news.
6 The Centralization of Customer Service
Ken Morrill discusses UP's direct link to customers - the National Customer Service Center.
10 The Other Side of the Fence Former Operating employees make the jump to Marketing and Sales.
15 Employees Work as Partners
LMP is under way on the Fort Worth Service Unit.
16 Quality System Targets Goals The quality effort is improving customer service.
18 Intermodal Expo Pulls Record Crowd
More than 2,500 transportation professionals attend intermodal's premier event.
20 Expo '88 Keynote Address Full text of Chairman Mike Walsh's speech at the intermodal conference.
24 Rail People
Short stories about UP people,
their successes and achievements.
26 Mileposts
Promotions, retirements, deaths.
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