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INFO Magazine Union Pacific Railroad 1990 March Employee Ford Puts UP In Driver'
INFO Magazine Union Pacific Railroad 1990 March Employee
INFO is published monthly for the UP family. Cover: A new Ford is delivered to the Mira Loma auto ramp. Photo by Tony Schanuel.
Contents
6 What Do You Think?
Customer satisfaction surveys generate a cycle of positive changes that can be measured by future survey results.
10 Unsung Computer Heroes As Union Pacific employees and customers rely more on computers, the men and women who keep the hardware and software operating play a key role in the railroad's success.
12 Ford Puts UP In Driver's Seat UP's commitment to a world-class automobile delivery facility has produced impressive results in Mira Loma, California.
16 On the Straight and Narrow How UP reduced its derailment costs dramatically in 1989.
19 Preventative Maintenance Solving little problems before they turn into big ones creates a supply of happy customers for the railroad.
20 We've Got the 'Beet'
Expediting a perishable product with skill and dedication is simply the way business is done in Idaho.
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