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Info Magazine Union Pacific Railroad 1989 March Employee Right the First Time
Info Magazine Union Pacific Railroad 1989 March Employee
INFO is published monthly for the UP family. Cover: Ken Norwood shows an optical disk that has eliminated delays in retrieving customers' bills of lading from files. Photo by Tony Schanuel.
Contents
6 Right the First Time
Dick Davidson explains the importance of UP's Quality Process in meeting customers' requirements.
11 Billing Errors Cut By Half Quality and teamwork improve billing accuracy.
12 On Their Own Initiative
UP employees take action to improve quality of work.
15 Program Management
Provides Predictability
Quality procedure helps managers get results.
16 Shipper Gives Team UP High Marks
Reynolds Metals' quality score card helps Team UP improve service.
19 Service Reliability Targets TCS Reliability team says TCS is key to consistent service.
20 Partners in Quality
UP and suppliers form partner-
ships to improve quality.
22 $659 Million Funds Service Improvements
Capital budget focuses on locomotives.
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