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Amtrak Sales Guide 1985 Travel agent Sales Guide
Amtrak Sales Guide 1985 soft cover
Amtrak Travel Agent Sales Guide
Soft Cover
136 pages
Contents
AUTOMATED TRAVEL AGENCIES 1
ALL-AMERICA TRAIN FARES 2
PROCEDURES FOR CALLING THE RSO 3
TOURS
Instructions for Filling Out a Tour Order 6
Distribution of Tour Coupons 8
Amtrak's Rail America ToursEast 9
Amtrak's Rail America ToursWest 25
EscapadeHotel Packages 41
EQUIPMENT AND ACCOMMODATIONS
Types of Equipment 57
Coach Seating 59
Club and Custom Class Seating 59
Food Service Cars 60
Economy Bedroom 61
Family Bedroom 62
Deluxe Bedroom 63
Special Bedroom 64
Roomette 65
Bedroom 66
Single Slumbercoach Room 67
Double Slumbercoach Room 67
GROUPS
Escorts 69
Exclusive Occupancy 69
Services 69
Reservation Procedures 70
Group Reviews 71
Ticketing 72
FOOD AND BEVERAGE SERVICE
Long-Distance Dining Cars 75
Lounge Car Service 75
Complimentary Wake Up Coffee 76
Tray Meal and Beverage Service 76
Club Car Service 76
Snack Car Service 76
Payment On-Board 77
Special Meal Services 77
SPECIAL SERVICES
Special Meals 79
Blind or Deaf Passenger Policy 79
Wheelchair Requests 79
Passengers Requiring Use of Oxygen 80
Storage of Perishable Medicines On Board 80
Accessibility by Equipment Type 80
INTERLINE AND SERVICE AGREEMENTSPage(s)
American International Rent A Car 81
Rail/Bus 82
VIA Rail Canada 85
TICKETING
General TicketingIssuance Procedures 89
Ticket Selection 90
Substituted Space Assignment Label 91
Book Ticket Entries 92
Ticket Examples:
Unreserved Coach 96
Reserved Coach 97
Club Seat 98
Custom Seat 98
Conventional Bedroom 99
Roomette 99
Conventional BedroomSingle Occupancy 100
Deluxe Bedroom (Superliner) 100
Slumbercoach 101
Accommodations Only 101
Economy Room (Superliner) 102
Family Bedroom (Superliner) 102
Conjunctive Ticket 103
Inter-Route 104
Metroliner (Coach) 105
Metroclub
Excursion Fare 106
Family-Plan 107
Family-PlanSeparate Return 108
Military Furlough 110
Handicapped 110
Senior Citizen 111
Auto Train 112
ACCOUNTING PROCEDURES
Credit Card Acceptance 113
Completing the Sales Report 115
Documentation and Mailing of Sales Report 122
Refund and Exchange Procedures 124
Government and State Transportation Requests 127
Debit Memos 128
ORDERING SUPPLIES
Ticket Stock 129
Forms 132
Timetables and Brochures 134
TRAVEL AGENT FAMILIARIZATION TRAVEL 135
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